Privacy Policy

Your privacy matters to us. This policy explains how Cadence Physio & Pilates collects, uses, and safeguards your personal information — both online and in our Adelaide studios.

Cadence Physical Therapy Pty Ltd (ABN 49 605 545 024), trading as Cadence Physio & Pilates and Cadence Pilates (“we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We are located in South Australia and comply with all applicable Commonwealth and State privacy laws.

1. What personal information do we collect?

We may collect the following types of personal information:

  • Full name, date of birth, address, email address, and phone number

  • Emergency contact details

  • Health-related information (including injuries, medical history, treatment plans)

  • Payment and billing details

  • Membership or attendance information

  • Any other information you provide to us in the course of delivering our services

2. How do we collect personal information?

We may collect personal information in various ways, including:

  • When you book or attend a session with us (in person or online)

  • When you fill out a form, register online, or subscribe to our mailing list

  • Through our booking and scheduling software (such as Momence or other third-party platforms)

  • When you contact us via email, phone, or through our website or social media

  • From third parties where you’ve given consent (e.g. referrals from your GP or health insurer)

3. Why do we collect your personal information?

We collect your information to:

  • Provide you with physiotherapy and/or Pilates services

  • Assess your suitability for services and create a safe, personalised plan

  • Contact you about your sessions, progress, or any changes to your bookings

  • Process payments and manage accounts

  • Comply with our legal and professional obligations

  • Send occasional marketing updates (you can opt out at any time)

4. How do we store and protect your personal information?

Your information is stored securely, either in physical form (where applicable) or electronically through secure, password-protected systems. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. Only authorised staff can access your information.

5. Who do we disclose your personal information to?

We may share your personal information:

  • With our team of physiotherapists and instructors, where relevant to your care

  • With third-party service providers (e.g. booking software, payment processors) who assist in operating our business

  • If required or authorised by law (e.g. health insurers, legal authorities)

  • With other health professionals involved in your care, but only with your consent

We will never sell or rent your personal information.

6. Accessing and correcting your personal information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information if you believe it is inaccurate, out-of-date or incomplete

To do so, please contact us using the details below. We may need to verify your identity before providing access.

7. Privacy concerns or complaints

If you have a concern about how your personal information has been handled, please get in touch with us directly. We will investigate and respond as soon as reasonably possible. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

Cadence Physical Therapy Pty Ltd
Trading as Cadence Physio & Pilates and Cadence Pilates
ABN 49 605 545 024

Dernancourt

Shop 28

832-840 Lower North East Road

Dernancourt SA 5075

Port Adelaide

Level 1 Port Plaza 

200-220 Commercial Road

Port Adelaide SA 5015

Golden Grove

Shop 37a The Grove Shopping Centre

The Grove Way

Golden Grove SA 5125

Phone: 08 8337 1313
Email: hello@cadencephysio.com.au