By booking or attending an appointment with Cadence Physical Therapy Pty Ltd, you agree to these Terms and Conditions.

Our physiotherapists are registered with the Australian Health Practitioner Regulation Agency and Physiotherapy Board of Australia to provide services in accordance with Australian professional standards.

Appointments may be booked online, by phone, email, or in person.

We will make reasonable efforts to provide services at your scheduled appointment time. Occasionally, appointments may need to be changed, delayed, or rescheduled due to practitioner illness, clinical priority, emergency, safety issue, staffing issue, or operational disruption. If this occurs, we will notify you as soon as reasonably practicable and offer you the next suitable appointment. You will not be charged a cancellation fee if Cadence reschedules your appointment and the alternative time offered is unsuitable.

If you arrive late, your consultation may need to be shortened to avoid impacting other patients.

If you arrive too late for treatment to proceed safely or effectively, the appointment may be considered a non-attendance.

Full payment is required at the time of consultation.

We accept payment via EFTPOS, credit card, cash, and approved third-party funding arrangements.

If a third-party payment does not occur for any reason, you will be responsible for payment of the debt. This includes the inability to produce a valid private health care card at your appointment. You will be required to make payment in full for the appointment and we will provide you with a tax invoice for you to claim directly from your private health fund.

Outstanding accounts may result in suspension of future bookings.

By attending your appointment, you agree to participate in physiotherapy assessment and, where clinically appropriate, treatment provided by our practitioners.

Your physiotherapist will explain the nature, purpose, expected benefits, material risks, and available alternatives of proposed treatment where relevant to your care.

Treatment may include manual therapy, exercise programs, rehabilitation programs, dry needling, taping, electrotherapy, education, and advice.

You acknowledge that treatment outcomes cannot be guaranteed and that some treatments may cause temporary discomfort, soreness, or symptom change.

You may ask questions at any time and may refuse or withdraw consent to any part of your assessment or treatment at any time.

You agree to provide accurate and complete health information relevant to your treatment.

You must inform your physiotherapist of:

• Injuries
• Medical conditions
• Pregnancy
• Medications
• Changes in symptoms

Failure to provide accurate information may affect treatment safety and outcomes.

Cadence collects, uses, stores, and discloses personal and health information in accordance with our Privacy Policy and applicable privacy laws. This may include information required to provide treatment, manage bookings and payments, communicate with you, liaise with referrers or third-party funders where authorised, and maintain clinical records.

Cadence maintains clinical records relating to your care. Records are managed in accordance with applicable privacy, health record, and professional obligations.

Please refer to our Privacy Policy for further details https://www.cadencephysioandpilates.com.au/privacy-policy

Patients under 18 years of age must have appropriate consent from a parent or legal guardian before treatment.

Cadence may request written consent and may require a parent or guardian to attend appointments where clinically, legally, or operationally appropriate.

Cadence may refuse or discontinue treatment for a minor where appropriate consent is not provided or where the practitioner considers that treatment should not proceed without a parent or guardian present.

Cadence does not provide emergency medical services. If you are experiencing a medical emergency, severe or worsening symptoms, chest pain, shortness of breath, signs of stroke, loss of consciousness, serious injury, or any other urgent medical concern, call 000 or attend the nearest emergency department.

Your physiotherapist may recommend referral to a GP, specialist, emergency department, or other healthcare provider where clinically appropriate.

We reserve the right to refuse or discontinue treatment where:

• Treatment is clinically inappropriate
• A patient behaves aggressively or inappropriately
• Safety concerns arise
• Fees remain unpaid

We may contact you by phone, SMS, email, or other electronic means about appointments, treatment-related matters, accounts, service updates, and administrative matters. You are responsible for ensuring your contact details are accurate and up to date.

To the extent permitted by law, Cadence Physical Therapy Pty Ltd is not liable for indirect or consequential loss arising from the use of our services.

Nothing in these Terms excludes rights under the Australian Consumer Law or other applicable laws.

These Terms and Conditions may be updated from time to time. The latest version will be available on our website and/or in clinic.

Cadence Physical Therapy Pty Ltd
ABN: 49 605 545 024
8337 1313
hello@cadencephysio.com.au
www.cadencephysioandpilates.com.au

THE CADENCE STARTER PASS

Entitles you access to 2 weeks unlimited classes at Cadence Physio & Pilates for $99 subject to availability (bookings are essential)

Includes 1:1 intro session appointment. To be booked within 3 months of purchase

Only available for new clients to Cadence Physio & Pilates

Can only be purchased once

2 week expiry - commencement date for expiration is from date of first class attendance.

First class booking must be a PURE FOUNDATION class

Not available with any other offer

Non refundable and non-transferable

THE 21 DAY RHYTHM RESET

Entitles you access to 3 weeks (21 Days) unlimited group reformer classes at Cadence Physio & Pilates for $129 subject to availability (bookings are essential)

Includes 1:1 intro session appointment.

Only available for new clients to Cadence Physio & Pilates

Can only be purchased once

3 week expiry - commencement date for expiration is from date of first 1:1 intro session appointment.

First class booking must be a PURE FOUNDATION class

Not available with any other offer

Non refundable and non-transferable

REFER & EARN OFFER

Refer a friend to Cadence Physio & Pilates and you are eligible for our thank you gift:

$10 credit will be added to your friends account

$20 credit will be added to your account once your friend spends $20 with Cadence Physio & Pilates

This offer is non transferrable and cannot be exchanged or redeemed for cash

FOUNDATION MEMBERSHIP (available only at opening of new Cadence Physio & Pilates Studios)

Fortnightly direct debit - non refundable

Entitles you access to unlimited group reformer classes at Cadence Physio & Pilates at your home studio only (i.e. studio of purchase)

Classes are subject to availability (bookings are essential)

10% off Cadence Physio & Pilates merchandise & grip socks

Membership can be frozen (on hold) for a minimum of 2 weeks and maximum of 6 months

Membership is non transferable or refundable

Only available for purchase at the opening of a new studio

ALL ACCESS MEMBERSHIP

Fortnightly direct debit - non refundable

No lock in contract after minimum spend (12 weeks membership cost)

Entitles you access to unlimited group reformer Classes at all Cadence Physio & Pilates studios.

Classes are subject to availability (bookings are essential)

10% off Cadence Pilates merchandise & grip socks

Membership can be frozen (on hold) for a minimum of 2 weeks and maximum of 6 months

Membership is non transferable or refundable

ACTIVE x 2 MEMBERSHIP

Fortnightly direct debit - non refundable

No lock in contract after minimum spend (12 weeks membership cost)

Entitles you to 4 group reformer classes per fortnight at at your home studio only (i.e. studio of purchase)

$13 extra classes

10% off Cadence Physio & Pilates merchandise & grip socks

Classes are subject to availability (bookings are essential)

Membership can be frozen (on hold) for a minimum of 2 weeks and maximum of 6 months

Membership is non transferable or refundable

ACTIVE x 4 MEMBERSHIP

Fortnightly direct debit - non refundable

No lock in contract after minimum spend (12 weeks membership cost)

Entitles you to 8 group reformer classes per fortnight at at your home studio only (i.e. studio of purchase)

$13 extra classes

10% off Cadence Physio & Pilates merchandise & grip socks

Classes are subject to availability (bookings are essential)

Membership can be frozen (on hold) for a minimum of 2 weeks and maximum of 6 months

Membership is non transferable or refundable

STUDENT MEMBERSHIPS

10% off all the above memberships (excluding Foundation memberships) apply if you hold a student or concession card.

Provide student card in the studio to set up student discounts.

Update your contact details should they change so we can keep contact with you as necessary

Contact us if your student status changes

Pay all agreed fees

Inform us in advance if there are any risks to your general health and if required seek approval from your physiotherapist or general practitioner.

All Cadence Physio & Pilates memberships are no lock in contract after the minimum spend equal to the cost of 12 weeks of the membership

Cancel anytime via the Cadence Physio & Pilates app or website.

Members are entitled to freeze (suspend) their membership for a minimum of two weeks and maximum of 6 months.

Member to complete membership freeze form

The membership will automatically recommence after the freeze period has been completed and debit fees will be adjusted as applicable.

Membership freezes cannot be backdated.

All classes booked during the frozen period will be automatically canceled when freeze is actioned.

Members that want to freeze their membership for longer than six months will need to cancel their membership and recommence on new membership when they decide to return. Please note that the Foundation membership will not be available for re-purchase if the membership has been cancelled.

BLOCK PASSES

One class credit use per booking

Entitles you access to group reformer classes at Cadence Physio & Pilates; subject to availability (bookings are essential)

Late cancels and non attendance lose class credit as per cancellation policy

Expiry period commences from Block Pass purchase date.

Expiry dates cannot be extended

Block passes may be used across all Cadence Physio & Pilates studios

Non refundable and non-transferable

BLOCK PASSES AUTO-RENEW

As per block passes

Pack will auto-renew (automatic purchase of new pack) once final class credit has been booked.

Cancel auto-renew at any time.

CASUAL PASS

Pay per use at studio of purchase

Entitles you access to group reformer classes at Cadence Physio & Pilates subject to availability (bookings are essential)

Late cancel and non attendance are non-refundable per cancellation policy

30 min personal training session of reformer/pilates equipment with Cadence Physio & Pilates Instructor

Not eligible for private health rebates (if you have a clinical issue or concern please book an appointment with one of our Physiotherapist for assessment to determine eligibility into our Cadence Refine stream).

$75 per individual session (casual pass)

$110 per double session (2 people)

Block Pass options include: 5 for $320 with expiry of 6 months, 10 for $620 with expiry of 12 months.

Late cancel and non attendance lose session credit as per cancellation policy

Non refundable and non-transferable

BOOKINGS

Classes and Individual Sessions are on a first come first served basis. Classes and Individual Sessions can be booked up to 4 weeks in advance.

Bookings can be made via the Cadence Physio & Pilates app or website.

WAITLIST

If a class you want to attend is fully booked please sign up for the waiting list. Should a spot become available and you are the first person on the waitlist, you will automatically move into the class and will receive a SMS notification to let you know you’re booked into the class. You won’t be required to confirm the booking, just turn up to class and enjoy your Pilates workout!

1 hour before the class start time the waitlist will change to ‘Fastest Finger First’ - when a spot in the class becomes available, an SMS will be sent to everyone who is on the waitlist. The first person to respond to the SMS accepting their spot will be booked into the class.

All new clients must attend an intro session before attending classes.

Intro Session:

Intro session is a 1:1 with a Cadence Physio & Pilates instructor providing a health and fitness screen and introduction to the Pilates reformer.

I understand that if I don’t book this class I will be turned away from attending any classes until I have attended my 1:1 Intro Session.

For the safety of you and others, please follow all equipment operating and safety instructions on the equipment. If you are unfamiliar with equipment or are not sure as to the correct use please ask for assistance from one of the Cadence Pilates Instructors.

For safety and hygiene reason grab socks must be worn to classes. Grip socks are available for purchase in the studio. If you don’t have grip socks you can be turned away from attending the class.

The warm up is a critical part of the Cadence Pilates class. For your own safety and out of consideration of the Instructor and others in the class, should you be more than 5 minutes late for the class you may not be able to join the class.

The Instructor or treating physiotherapist reserve the right to restrict members to a particular class for safety reasons.

We do not offer creche facilities in our studios. Children are not permitted in the studio at anytime and are not to be left in the reception area while you attend classes. You may be turned away from the studio should you arrive with your children. This is for the safety of your own children and other clients attending the studio.